All sales are final.

To protect the purity and integrity of every compound, we cannot accept returns or issue refunds once an order has shipped.

Why we don’t accept returns

Arete Compounds supplies sensitive research materials. Once a product leaves our facility, we can no longer guarantee the storage conditions, handling, or chain of custody required to certify its purity. Reselling or restocking returned research chemicals would compromise the quality assurance our customers rely on. For these reasons, all sales are final and non-refundable.

Damaged, lost, or incorrect shipments

The one exception to “all sales final”: every order ships via USPS Priority Mail with tracking and is insured up to $100. If your package arrives damaged, is lost in transit, or contains the wrong item, contact us within 7 days of the expected delivery date. We’ll file the carrier insurance claim and make it right with a replacement or refund of the affected items.

Order changes & cancellations

Because we dispatch quickly, orders can only be changed or cancelled before they enter fulfillment. Email us right away and we’ll help if the order hasn’t shipped.

Questions

Reach our team at support@aretecompounds.com and we’ll do our best to help.

This policy is a template provided for review and should be confirmed by counsel before launch.